Privacy Policy

Privacy Policy

Introduction

Welcome to https://experienced-heating-engineer.vibereports.co.uk (hereafter referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal information in compliance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) from the European Union
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales Practice Act (UCPA), Utah, USA
  • Connecticut Personal Data Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA) in South Africa

Scope

This Privacy Policy covers all aspects of our website, including but not limited to:

  1. Our primary domain: https://experienced-heating-engineer.vibereports.co.uk
  2. Any associated subdomains and sub-websites
  3. All applications, services, and products offered through our platform
  4. Interactions between users and our content, whether online or offline

Please note that this policy does not extend to third-party websites, platforms, or services accessible through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Policy outlines the ways in which we process your personal data when:

  1. You access and use our applications and services as an authorized user.
  2. You visit our websites linked to this Privacy Statement.
  3. You engage with us through communications, including newsletters, emails, calls, or texts/SMS messages.

Personal Data Collection

We collect various categories of personal data, which can include:

  • Account Information: Details related to your registration and account creation, such as usernames, email addresses, and passwords.
  • Payment Information: Data associated with your payment methods, including cardholder names, card numbers, expiration dates, and CVV codes.
  • Financial Information: Records of transactions, purchase history, and billing details.
  • Purchase Information: Items you have purchased from us, including quantities, prices, and delivery addresses.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, or advertising IDs.
  • Location Data: Information about your physical location when using our services that are location-enabled.
  • Feedback: Any comments, reviews, or responses you provide to surveys or feedback forms.
  • Social Media Information: Data from social media platforms when you interact with us through these channels.
  • Product Information: Details about products you have shown interest in, viewed, or purchased on our site.

We collect this data through multiple means: user input forms, account settings, browsing interactions, analytics tools, and automated technologies like cookies. Additionally, third parties may share personal data with us for specific purposes, adhering to their respective privacy policies.

Cookies

We employ cookies to enhance your experience on our website and for analytical purposes. Cookies are small text files stored on your browser that serve various functions:

  • Strictly Necessary Cookies: Ensure the basic functionalities of our website, such as enabling secure log-in sessions.
  • Preference Cookies: Remember user preferences, language settings, and ad choices.
  • Analytics Cookies: Track website usage and performance, helping us improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

The retention period for your personal data is dependent on the purpose for which it was collected and in compliance with legal requirements. We retain data as long as necessary for:

  • Providing you with services and support.
  • Fulfilling business operations and strategic purposes.
  • Complying with legal obligations and regulatory requirements.

Once the retention period expires or when the purpose is no longer relevant, we will delete or anonymize your personal data in a secure manner.

Security Measures

We prioritize the security of your personal data by implementing robust organizational and technical safeguards:

  • Encrypted Communication: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
  • Secure Third-Party Processing: We engage trusted third parties to process certain functions, ensuring they adhere to strict privacy and security standards.

Children’s Privacy

Our services are not intentionally designed for children under the age of 18. We do not knowingly collect personal data from minors without parental or legal guardian consent. If you believe we have collected such data by mistake, please contact us using the details provided in the ‘Contact Us’ section below.

Your Rights

Depending on your location and applicable laws, you may have specific rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: Demand the deletion of your data in certain circumstances.
  • Restriction: Limit the use or processing of your data.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Ensure that exercising your rights does not adversely affect your interactions with us.

To exercise any of these rights or have questions regarding your privacy, please contact our dedicated Privacy Team using the details provided in the ‘Contact Us’ section below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page with an updated effective date. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions regarding privacy, data protection, or this Privacy Policy, please contact us: